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Have your say

Have your say! Compliments, comments, concerns, and complaints

Your experience of our services is very important to us.

Please tell us if you are unhappy (or happy) with the manner in which you have been treated by us.

To contact us you can:

  • call into C+K Careers in person, at Brian Jackson House, 2 New North Parade, Huddersfield, HD1 5JP
  • email louise.nellist@ckcareers.org.uk (Head of Operations)
  • call us 01484 242000 and ask for Louise Nellist (Head of Operations)

What you can expect:

When we get your complaint, this includes if there are safeguarding concerns which have not been taken into account, we will:

  • acknowledge your complaint in writing within 3 working days. We may also telephone you for further details.
  • investigate your concerns and respond by letter within 10 working days of first receiving it. This is our target response time for complaints.
  • if we need more time to investigate, we will explain why and when you can expect our response. We will bring all concerns and complaints to the attention of our Executive team which includes the Chief Executive. This is so that, after we have put things right for you, we can use your comment to plan the way services will be delivered in the future.

Not satisfied with our reply?

At any stage, if you want to take your complaint to an external review, you can write to:

For services to young people (13-19)

Calderdale

Ruth Thompson-Davies
Calderdale Commissioning Manager, Calderdale Council
Email ruth.thompson-davies@calderdale.gov.uk

Kirklees

Paul Dagnall
Commissioning and Contracts Manager Kirklees Council
Email paul.dagnall@kirklees.gov.uk

Because of the variety of services available, the Head of Operations, Louise Nellist, will be happy to give you contact details appropriate to the service you have used.

For services to adults

Because of the variety of services available to adults there is more than one address to which complaints may be made. The Adult Careers Team Manager, Charlotte Wood, will be happy to give you contact details appropriate to the service you have used, email charlotte.wood@ckcareers.org.uk

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How to get advice

If you are a young person, or the parent or carer of a young person, living in Calderdale or Kirklees, you can contact C+K for careers information, advice and guidance.

Additionally, for parents and carers, we have a page on MyDirections which outlines a young person's options at key decision points and which includes information for parents and carers of young people with special educational needs and disabilities (SEND).

If you live outside Calderdale and Kirklees and want careers advice, please contact the National Careers Service.

If you are from a school, college or local authority and would like your students to access MyDirections, please click on the button below for more information.

CLICK HERE FOR MORE INFORMATION