Business
Local authority
Training provided
Level 3 Customer Service apprenticeship
Pay details
National minimum wage
Hours
37 hours per week, 21 month fixed term contract
Requirements
- GCSE English and maths at grades 9-4
- Excellent written and verbal communication skills
- Ability to relate to people
- Experience of providing excellent customer service
- Good IT skills including knowledge of databases and Word-based programs
- Knowledge of local services and national drives aimed at promoting independence
- This post is subject to an Enhanced DBS with an Adult’s Barred List Check
Minimum age
16
Description
Day-to-day responsibilities include:
- Providing a professional and knowledgeable response to people and the range of professionals who contact the service
- Resolving in a courteous and timely way the range of queries received by Gateway
- Making onward referrals where appropriate, or providing direct access to services within Adult Social Care
- Maintaining up-to-date records and inputting information to the adult social care and health system
- Providing support with screening for Support at Home, making appointments and with making onward referrals
- Providing high quality written and verbal documentation
How to apply
Please apply on the website.
