Training provided

The Candidate will work towards a level 3 in Insurance Practitioner Apprenticeship. Apprentices will study for either the Certificate in Insurance (Cert CII) or the Certificate in Claims Handling (Cert CILA).

Pay details

£15,424.50 (Annually)


Total hours per week: 40.00. The contact centre is open 8am-8pm weekdays and 9am-4pm on Saturday and Sunday. Various shifts and a degree of flexibility is available. Shifts to be confirmed.


GCSE maths and English A-C/9-4 grade (or equivalent) preferred but not essential, as experience or recognised qualifications such as NVQs will also be considered.

Minimum age



The role will comprise of:

  • Delivering a brilliant service and experience to our customers
  • Providing insurance quotations
  • Promoting and selling the Caravan Guard brand and policies
  • Cross selling and up selling additional products
  • Amending and renewing policies for existing customers
  • Answering customer queries
  • Liaising with the claims department on claims queries
  • Providing assistance on projects if requested.

Skills required:

  • Basic computer literacy
  • Drive to learn new skills and develop existing skills
  • Excellent communication skills, both verbal and written

Personal qualities required:

  • The ability to work within an expanding team
  • A flexible and professional approach to work
  • A friendly customer service focused personality.

How to apply

To apply, click here.