Business:

Health Centre

Training provided:

  • Customer Service Practitioner Standard
  • Functional Skills in English and Maths

Pay details:

£4.30 per hour

Hours:

Monday-Friday, 37 Hours per week

Requirements:

  • Candidates must have first class communication skills as they will be dealing with the general public on a day to day basis. 
  • Apprentices will receive Functional Skills in Maths and English if they do not hold GCSE grade 4 or above.

Minimum age: 

16

Description:

Typical day to day duties include: 

  • Receive patients at reception and make appointments using EMIS.
  • Manage phone systems, taking calls and messages, and referring calls to triage system or others as required.
  • Respond efficiently and courteously to all queries and requests for assistance from patients.
  • Explain practice arrangements and formal requirements for new patients, temporary residents and ensure procedures are completed.
  • Provide administrative support where necessary, including data input.
  • Scan correspondence into patient notes 
  • Ensure that all paper records are kept neat and tidy and in good repair, with all the necessary information recorded correctly on the outer cover.
  • Retrieve and re-file records as required.
  • Liaise with hospital/clinics as required
  • Sorting and filing of post

How to apply:

Email office@nationalbusinesscollege.co.uk

for more information or ring 01484 430433