Health Centre

Training provided

Customer Service Apprenticeship Level 2

Progression onto a level 3 apprenticeship is possible for the successful candidate. 

Pay details

£5.50 per Hour


38 Hours per week


Candidates must have first class communication skills as they will be dealing with the general public on a day to day basis. 

Apprentices will receive Functional Skills in Maths and English if they do not hold GCSE grade 4 or above.

Minimum age



The main duties of this job are to administer the reception and book patients into appointments on computer systems on behalf of the doctors and nurses, and to act as the first point of contact for patients and other visitors.

•           To greet patients attending the surgery and direct them to their consultation or treatment

•           To receive patient's requests for prescriptions made in person or electronically. To prepare, where appropriate, repeat prescriptions for the doctor's signature. To safeguard signed prescriptions for patient's collection or for forwarding by post

•           Liaise with other agencies on behalf of the doctors as and when directed

•           To maintain the patient filing system; retrieving records when required and re-filing afterwards; registering new patients; culling and tagging of new notes; obtaining and returning records to the Health Authority; to prepare outgoing prescriptions for posting or collection

•           To assist the doctors in the efficient and timely running of surgeries and to undertake individually agreed administrative tasks, for example: obtaining and distributing supplies to clinical rooms, ensuring specimens are ready for collection by hospital courier, order stock for reception and maintaining database for prescription numbers

•           To receive non-patient visitors to the surgery and attend to their requirements or take messages as appropriate

•           To answer enquiries about the Practice and its services as set out in the Practice Leaflet

•           To observe the confidentiality requirements of the Practice.

How to apply

For more information please telephone 01484 430433 or email your CV to